Project & Operations Manager

Glana builds software for restaurants and hospitality venues. Guests scan a QR code at the table to see the bill, split it, tip and pay in seconds, and around that we've built ordering, reservations and a CRM with loyalty. We're live in real venues in more than one market.

This role is wide by design. You'll work across the company with the founders, on clients, launches, marketing, deals and research. The scope grows as fast as you do.

What you'll do

Clients and launches

• Be the day-to-day contact for restaurants, partners and banks: calls, meetings and follow-ups
• Take new venues from first contact to go-live, and keep their setup accurate afterwards
• Handle operational and client issues until they're resolved

Marketing and content

• Plan campaigns and content, such as video ideas, scripts and social posts
• Brief and review design work: branded materials and presentations

Documents and deals

• Prepare proposals and presentations for clients and partners
• Review contracts and coordinate the details
• Translate and localise materials across Armenian, English and Russian

Research

• Follow the restaurant-tech market and our competitors, and spot where the openings are

Across the company

• Own whatever doesn't have an owner yet: new markets, new partners, new problems
• Turn one-off work into documented processes, so it's faster the next time

You'll fit if you

• Write well in Armenian, English and Russian
• Can juggle several unrelated things and still get each one done
• Bring structure to work that arrives without any

Nice to have

• Experience in hospitality, fintech, SaaS or an agency
• A history of figuring things out on your own

Years of experience aren't the filter. Show us what you've done.

Practicals

Full-time, in office, Yerevan.